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Frequently asked questions

Delivery

What are the delivery charges?

Delivery within the Qatar is 40 QAR.

However, for other Arab countries, a fee of 100 QAR is applicable.

For international shipping, a fee of 200 QAR will be charged. For more information, kindly read the delivery policies.

How long does it take to process an order?

Order processing takes 1 to 3 days with in Qatar, ensuring your purchase has proceeded accurately and efficiently. For International it takes 8 to 10 days.

Return

Can I return a product?

Yes, our hassle-free return policy accepts returns. Upon successful return approval, customers will receive a refund within 3 to 7 working days.

Are there any charges for product returns?

Returns within Qatar are subject to a 40 QAR fee, while international returns will incur a 200 QAR fee.

When can I return the product?

When there is a manufacturing defect that violates the specifications as long as the product is not used.

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