How can we help?

Frequently asked questions


What are the delivery charges?

Delivery within the UAE is free of charge.

However, for other Arab countries, a fee of 100 AED is applicable.

For international shipping, a fee of 200 AED will be charged. For more information, kindly read the delivery policies (link1)

How long does it take to process an order?

Order processing takes 1 to 3 days, ensuring your purchase has proceeded accurately and efficiently.

What is the standard delivery time for orders?

Delivery times in the UAE range from 3-6 working days, 6-10 working days for other Arab countries, and up to 14 working days for international shipping.


Can I return a product?

Yes, our hassle-free return policy accepts returns. Upon successful return approval, customers will receive a refund within 3 to 7 working days.

Are there any charges for product returns?

Return fees within the UAE are free, and the company covers the return costs, while delivery fees to other countries will apply to the return.

When can I return the product?

When there is a manufacturing defect that violates the specifications as long as the product is not used.

Talk to an expert

we are here to answer all your questions.

Contact Support